Shipping & Returns

Order Processing Time

All orders are processed within 1-2 business days from the date of purchase. You will receive a confirmation email with tracking information once your order has shipped.

Standard Shipping – $12.95

• Carrier: DHL or FedEx
• Delivery Time: 10-15 business days after shipping
• Best for: Faster delivery with reliable tracking

Free Shipping

• Carrier: EMS
• Delivery Time: 15-25 business days after shipping
• Minimum Order: $50 or more
• Best for: Budget-friendly option with no shipping costs

Shipping Regions

We ship worldwide with the exception of some Asian countries and remote regions. If you have questions about shipping to your specific location, please contact our customer care team.

Quick Policy Overview

• Return Period: 15 days from delivery date
• Condition: Unworn, unwashed, with original tags attached
• Return Shipping: Customer responsibility
• Refund Processing: 5-7 business days after we receive your return

Step 1: Check Eligibility

Before initiating a return, please ensure:

• The item is within the 15-day return window from your delivery date
• The swimwear is unworn, unwashed, and has all original tags attached
• You have the original packaging or equivalent protective packaging

Step 2: Initiate Your Return

Contact our customer care team at [email protected] with the following information:

Return Request Template

Subject: Return Request – [Your Order Number]

Email Content:
Hello MaxineSwim Team,

I would like to request a return/exchange for my recent order.

Order Number: [Your order number]
Name: [Your full name]
Email: [Your email address]
Item(s) to Return: [Product name, size, color]
Reason for Return: [Fit issue, style preference, etc.]
Preferred Resolution: [Refund / Exchange for (specific item)]

Thank you for your assistance!
[Your Name]

Step 3: Package and Ship

Once we approve your return request:

• Carefully package the item in its original condition
• Include your original order confirmation or packing slip
• Ship to our returns address:
  MaxineSwim Returns
  96 Amiens Road
  BOCOBLE, AU 2850

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

• Refunds: Processed within 5-7 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Exchanges: Shipped via your preferred shipping method (standard or free shipping)

Non-Returnable Items

To maintain hygiene and quality standards, we cannot accept returns on:

• Final Sale Items: Any items marked as “Final Sale” or “Clearance”
• Swimwear with Removed Tags: Items where hygiene tags have been removed or tampered with
• Worn or Altered Items: Any swimwear showing signs of wear, washing, or alteration

Exchange Options

We’re happy to help you find the perfect coastal style! You can exchange for:

• Different size of the same style
• Different color of the same style
• Alternative style from our current collection (Bandeau, Blouson, Faux Skirtini, One Pieces, etc.)

Shipping Costs

• Return shipping is the customer’s responsibility
• Exchange shipping to you is free
• Original shipping costs are non-refundable