At MaxineSwim, we want you to feel as confident in your purchase as you do wearing our coastal-inspired swimwear. We understand that sometimes a piece might not be the perfect fit for your beach style, which is why we’ve created a straightforward returns process.

Quick Overview

  • Return Period: 15 days from delivery date
  • Condition: Unworn, unwashed, with original tags attached
  • Return Shipping: Customer responsibility
  • Refund Processing: 5-7 business days after we receive your return

Our Return & Exchange Process

Step 1: Check Eligibility

Before initiating a return, please ensure:

  • The item is within the 15-day return window from your delivery date
  • The swimwear is unworn, unwashed, and has all original tags attached
  • You have the original packaging or equivalent protective packaging

Step 2: Initiate Your Return

Contact our customer care team at [email protected] with the following information:

Return Request Template

Subject: Return Request – [Your Order Number]

Email Content:

Hello MaxineSwim Team,

I would like to request a return/exchange for my recent order.

Order Number: [Your order number]
Name: [Your full name]
Email: [Your email address]
Item(s) to Return: [Product name, size, color]
Reason for Return: [Fit issue, style preference, etc.]
Preferred Resolution: [Refund / Exchange for (specific item)]

Thank you for your assistance!
[Your Name]

Step 3: Package and Ship

Once we approve your return request:

  • Carefully package the item in its original condition
  • Include your original order confirmation or packing slip
  • Ship to our returns address:

MaxineSwim Returns
96 Amiens Road
BOCOBLE, AU 2850

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 5-7 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Shipped via your preferred shipping method (standard or free shipping)

Important Exceptions

Non-Returnable Items

To maintain hygiene and quality standards, we cannot accept returns on:

  • Final Sale Items: Any items marked as “Final Sale” or “Clearance”
  • Swimwear with Removed Tags: Items where hygiene tags have been removed or tampered with
  • Worn or Altered Items: Any swimwear showing signs of wear, washing, or alteration

Exchange Options

We’re happy to help you find the perfect coastal style! You can exchange for:

  • Different size of the same style
  • Different color of the same style
  • Alternative style from our current collection (Bandeau, Blouson, Faux Skirtini, One Pieces, etc.)

Shipping Costs

  • Return shipping is the customer’s responsibility
  • Exchange shipping to you is free
  • Original shipping costs are non-refundable

Need Help?

Our dedicated customer care team is here to make your returns experience as smooth as our swimwear fabrics. Contact us at [email protected] for any questions about returns or exchanges.

At MaxineSwim, we’re committed to ensuring your journey to finding the perfect swimwear is as effortless as a gentle ocean breeze. We appreciate your understanding of our return policy, designed to maintain the quality and integrity of our coastal-inspired collections.